HDFC Bank — Amount deducted

Address:

Chennai, Tamil Nadu

My name is Mohammed Abuthahir A, My customer id 34547875, account number [protected] branch:velliyan cettiyar thiruvottiyur. This is with regards to my complaint reference number : 861769 on 2nd of Jan, I have withdrawn 10000 (TEN THOUSAND RUPEES) money in other bank ATM, its Kotak Mahindra Bank ATM located in vepery high road, vepery. I haven't received any amount in the transaction. On jan-5th I noticed my balance was gone down because the amount was debited. I've talked to the customer care regarding this issue. they provided me a complaint number 861769 and updated me that it would take up to 9 business days to process this query. I was waited for almost 2weeks because there are pongal leaves in between. I never got any update from the customer care. then 22nd or 23rd I called the customer care and asked for the status they had told me that the transaction is showing completed so please go the nearest HDFC branch to collect the transaction details and submit to the Kotak bank, i was visited to Egmore HDFC branch on 24th and explained about this issue, they have provided me a form to fill it and collect it from me, i do not have any acknowledgement copy for this. when I called the customer care 3rd time yesterday I have again got a wrong information from them, the lady told me to go and collect the transaction details from the home branch ( I do not know why i should go to home branch which is 20kms far from my home though all hdfc branches are globalized) to get the transaction statement and also she told me that I have to submit that statement to Kotak bank, i do not know why they do not know the process clearly. When I went to kotak bank after taking the statement download from netbanking the people are laughing at me and saying that there is no such process to approach an another bank for transaction dispute.. I do not know what is the solution for me and it would be great if i've a single point of contact to touch with them until the issue get resolves. will you help me on this. Thanks, Abu [protected] / [protected] Mohammed.[protected]@yahoo.co.in