[Resolved]  HDFC Bank — Cash deductions without proper communication

Address:

Thrissur, Kerala, 680582

INTER-BRN CASH CHG INCL ST & EC

HDFC bank has been debiting cash from accounts for encashing cheques from non home branches and is mentioned under the above narration

This deduction is NOT INFORMED VIA SUBSCRIBED SMS SERVICE and one has to view the account summary in internet banking.

These kind of service charge deductions are not mentioned during transaction either by the bank employees or by the bank people at the time of account opening where they are interested in popularising their mobile apps and the glorious benefits of salary account.

This is not an attractive offer for my salary account.

The reply i got when i asked for debiting Rs 572 for encashing a cheque of 1 lakh is as follows :

"Dear Customer

Thank you for writing to us.

This is with reference to your e-mail regarding charges

Effective 1st September'13 only 5 cash transactions ( Cash deposits & withdrawals) per month by self at home and non - home branches is allowed and Rs 100/- per transaction would be levied from 6th transaction onwards.

Effective 1st September'13 any cash transactions (Cash deposits & withdrawals) at Non-home branches above Rs. 50, 000/- would be levied Rs 5/- per 1, 000/- on the full amount. These charges also attract a Service Tax and an Educational Cess as applicable in terms with the current Finance Bill.

Please note there is no charge for cash transaction upto Rs. 50, 000/ per day at non home branch.

Warm Regards,
xxxxx
Customer Service Officer
Support Team
HDFC Bank Ltd."