[Resolved]  HDFC Bank — Complaint about outstanding balance.

Address:600032
Website:HDFC CRedit card bank

Hi All,

One of the customer care person contacted me and they have told that as part of special reward points they will activate One assist process which will be free for 1st one year. i, e they will debit the amount from my credit card but the cheque will be sent for the same. But I haven't receive any cheque from hdfc bank but the amount has been detected from my account. I have paid all my outstanding amount which I have used. But currently around 3K is showing as overdue which is related to One assist process. I am not sure why I should pay this amount as this service provided for free of cost. IF you have any doubt then please check with conversation between myself and your customer care service. I have raised the complaint about this and they have cancelled this service but partial amount only reflected my credit card statement. Please see the below reference for complete details about this issue.HDFC bank team suggested me to touch with Oneassist process, I have also contacted the One assist team and they have confirmed that they won't give a call to customer and activate one assist process and they have suggested me to contact bank . I couldn't understand why you people are playing with me. I was satisfied about your bank till before activate the one assist process but now totally dissatisfied. And also I have account with HDFC bank and also from your bankside given a call to activated this service, so why customer needs to give a call to 3rd party team? Please check this query and remove all my outstanding amount(Activation process, tax, late fee, etc..) which relates to one assist process
Below are the complaint reference.
'''HBL=[protected]' Web - Credit Card - Charges Related - Other charges applicable''
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Nov 25, 2016
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Oct 25, 2016
HDFC Bank Customer Care's response
Dear Customer,

Our team has responded to your email vide ref id October 22, 2016 03:38 PM. Do revert to our email in case of any pending issue.

-Bejoy
HDFC Bank Customer Assistance
Complaint comments 

Comments

I have taken two wheeler loan against the a/c no. mentioned in the subject. But till date I have not received either the document or the statement of my EMI.

Kindly provide the same on my email id sanjaykumar.[protected]@gacl.co.in or contact me on [protected]
Dear Raja,

Greeting from OneAssist...!

We deeply regret for the inconvenience caused to you & appreciate your patience.
We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]

Regards,
OneAssist.
Dear Sanjay,

Greeting from OneAssist...!

OneAssist provides mobile and wallet insurance, we are not affiliated with two wheelers insurance. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]

Regards,
OneAssist.

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