[Resolved]  HDFC Bank — Credit Card application - No Intimation

Address:Hyderabad, Andhra Pradesh

Hi there! My name is Sreejith. I have applied for HDFC Credit Card on September 16th. While submitting the documents to the executive, I clearly asked him whether they need proof for the current residential address, since I did not have that at that time. He said since the communication address is office address, it would not be required. Immediately afterwards, office verification was done and the next day, a HDFC executive called me on my mobile to verify my house location. At that time I was in the office and I tried my best to direct him to my address. After a few days, when I checked my status online, I gott an error message DISAPPROVED Remarks A FORMAT OF THE COPY OF LETTER SENT TO YOU HAS BEEN ATTACHED FOR YOUR REFERENCE. PLS FULFILL THE REQUIREMENT AND RESPOND TO US FOR PROCESSING THE APPLICATION FURTHER. THANK YOU In that letter, I was told to send my current residence proof to HDFC Bank Cards Division, P.O.Box 8654, Thiruvanmiyur P.O., Chennai 600 041. My problem, they never intimated me about this via SMS or Email. Anyways, I have sent my Rental agreement as well as the Bank Statement with current residence address to them. However, I see my status still as disapproved. When I tried to contact the executive who initiated my application, she told me her duty is only to forward those documents. So I asked her for any contact no. to track my status. She said she cant help. Application Reference NO. [protected]S3 Name. Sreejith Balachandran Mob. no [protected]
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Complaint marked as Resolved 
Verified Support
Oct 03, 2015
HDFC Bank Customer Care's response
Dear Customer,

I would request you to email us at [protected]@hdfcbank.com along with card application details, contact details and your issue details. Kindly mention Ref ID- TTU[protected] in the subject line. Will revert to you on priority.

-Manoj
HDFC Bank
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