HDFC Bank — Credit card

Address:	500041
Website:	www.hdfcbank.com

My credit card is charged with Late fee incessantly for 6 months(which was not explained at the time of issuing the card) and I asked for a waiver of two months which they agreed upon me ensuring that the payments will not be delayed further. When I called to enquire about the status, the Customer care executives way of handling the issue is quite humiliating and irresponsible. Executive ask me to keep the call on hold and the wait prolongs incessantly. I request a refund of the late fee for the current month and the bank should ensure that their executives maintain the decorum while handling the customers.

Thank you