[Resolved]  HDFC Bank — Credit card call centre harassment

Address:	Mumbai City, Maharashtra, 400053
Website:	www.hdfcbank.com

I am an HDFC credit card and account holder. I am in the process of closing the account and settle the credit card due.
I am single woman who lives in Mumbai and takes care of my ageing mother and grandmother. I am a dentist and an entrepreneur . In the recent past due to some unforeseen circumstances I had to max out my card - and I have been unfortunately irregular on the payments. Now, however with my business taking off i have been making payments every month, a few days late at the most.
I now come to the point of this complaint- since your call centre has not only my bank details but my address as well- you have given some absolute scumbags complete access to all my contact details. I WAS THREATENED LAST SATURDAY BY YOUR EMPLOYEE NIKHIL UDAS FROM THE COLLECTION DEPARTMENT. I have a Rs.5010/- to be paid which due to the bank holidays (13th/14th/15th August 2016) got delayed but I promised it would be done by 18th since 17th is a bank holiday too.
NIKHIL UDAS CALLED ME ALL SORTS OF NAMES AND THREATENED TO SEND SOMEBODY WHO WILL STAND OUTSIDE MY HOUSE TILL THE PAYMENT CLEARS!!! I AM EXTREMELY WORRIED FOR MY SAFETY. THERE HAS TO BE A BETTER WAY TO GET PAYMENTS FROM CUSTOMERS. My mother and grandmother live alone when I am at work- they have already misbehaved with them before. I AM TERRIFIED.