HDFC Bank — Credit Card Charges and Negligence

Address:

Bangalore, Karnataka

It has been 3 months now, yet the dispute regarding my credit card payment has not been resolved. Kindly provide me with the contact details (phone numbers) of any HDFC supervisor/managers with whom I can talk directly. This level of carelessness is not expected from a leading bank such as HDFC. The card details shown in my Netbanking Account are showing balance as zero, my mail id is not being updated correctly and the faulty charges are not being reversed. Despite my rigorous attempts to call Customer Care/Grievance Cells to provide me the payment amount, card against which I have to make the payment and issue of no due certificate, I have received no concluding response from the bank executives. I am highlighting again the whole episode: 1. I had an outstanding payment on my credit card. This card was valid till 2016. 2. Suddenly, I see my card's status as Transferred and a new, so called upgraded card appears on my name in HDFC Netbanking. The amount due is also transferred to this new card. This was done without any notice or prior information to me. 3. I call customer care, write emails to raise this grave issue, and they say that the card has been dispatched to Bangalore address. But, the address that is linked to my account is not that address. 4. Furthermore, it is really of great concern that the credit card (on my name) was delivered to someone else(may be Bank's relative) whom I do not know. How can any bank deliver a credit card or any card to any other person, than the person it is issued to. I suppose you guys do ID verification before delivering the product. This is a criminal act from HDFC's side. 5. Now, with the card not in my possession, I cannot make any payments against a card that is with someone else. After repeated calls, finally I was able to make the HDFC guys block the card which they had delivered to someone else. And, still instead of reverting the charges for those 2 months, the HDFC Bank executives hotlisted my old card and keep on adding Finance Charges and Late payment charges. I asked them again and again to please let me know the payment amount(after reversing the faulty charges), card against which I have to make the payment, method of doing payment and how will I get my no due certificate. Please look into the matter urgently and fix this ASAP. Thanks, Santak Dash Mohapatra