HDFC Bank Bank Credit Card — Not refunding my money from last 5 months

Address:

Mumbai City, Maharashtra

By mistake my brother made payment from his bank account to my Credit Card. Now from April I'm asking HDFC to refund the money to my brother or to me. But they keep on asking all different things. First they asked for confidential bank statements showing the payment done. Even though it was confidential, I complied & send. Now they are again asking for Bank statement of the payment made in May. I fail to understand why they want that. If I comply with that they would ask for something else. I don't know why HDFC wants to use my brothers & my money. My Credit card number is [protected]