HDFC Bank — Credit card payment

Address:Pune, Maharashtra, 412307

Dear HDFC,

My self Nikhil S Kulkarni, I was holding HDFC credit card from last 8 yrs.

My credit card expired on 08/15 but from march 15 I am residing in Saudi Arabia so I was unable to collect the new credit card. For the credit card payment I was talk with your customer care executive ( Mr Dixit Patel) as he instructed to me if you are unable to pay on new credit card number you can pay on old credit card number. So I paid on 23.05 and returned on 27.05

As per his instruction I did a payment but the payment is rejected by HDFC bank (Bank Statement attached)

Now the question is who is responsible for the late payment charges.

If your blind customer care executive guide to customer he will sure sufferer from penalties.

Request you to please teach your customer care executive.
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Dear Customer,

You are requested to write to us at [protected]@hdfcbank.com and elaborate further on the issue being faced by you with ref id as TTU[protected] in subj line. Kindly also share your card and registered contact number so that we can take it up with the concerned team and assist you. We assure you that complete secrecy will be maintained in this regard.

-Manoj
HDFC Bank Customer Assistance
My name is Vivek, I am residing at M.R. Nagar. My HDFC debit card was blocked HDFC bank ATM at M.R. Nagar branch on Feb 20, 2016, I have raised a complaint in customer service and they have told me to surrender the same old card which was retained in machine without any charges and also asked me to collect it from my nearest branch. HDFC bank, Perambur branch was the nearest one for me, when I went two weeks later to collect my retained old debit card, a lady at help desk told me that my card was blocked since I have not collected it within 1 week of time; she also added that if I need a new card I need to pay to get a new card. I cross checked with the customer care through phone and they told me the card was still active and not blocked.. I was dissatisfied with the kind of irresponsible reply given by that lady at help desk. I also faced lot of inconvenience in getting my new debit card. I kindly advice you to teach these kind of employees about the meaning of customer service and their satisfaction.

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