[Resolved]  HDFC Bank — Credit card resettlement

Address:	Chennai, Tamil Nadu, 600029
Website:	hdfc

I opened a salary account in HDFC when I was in Hyderabad and ordered a credit card. I left my job after a couple of months and therefore preferred to settle all my credit card dues. In April 2014 I cleared my dues. In August, while I was in Guwahati I got a mail from HDFC to pay my dues. I tried to find my receipt but couldn't. I ignored for a first two times as I was busy with my VISA procedure. Now, after coming to Germany I again received an email from HDFC with an increased amount (penalty maybe). I tried to call HDFC helplines, customer care, etc but nothing helped. Then finally I managed to contact some authorized person who said he'd help but never got back to me. Then in March, I got an email from an advocate stating that I have to pay 7552 INR. I explained him my entire situation and he asked me for my credit card number and other details. I mailed him everything and he never replied. Now again after 8 months I get an another email form the same advocate asking me to pay 8507 INR. Kindly help me in the situation. I am studying in Germany currently and explaining them every time with an expectation to understand is really difficult. The customers shouldn't pay for the bad customer service of a Bank which are unable to keep a track of customers' payments and never bother to reply