| Address: | Chennai, Tamil Nadu, 600113 |
| Website: | - |
Hi customer service team,
Name: rajesh munuswamy
Credit card number: [protected]
I am a new customer, received credit card only on 9th march’ 2016. I have used this card for purchase of 30, 000 on 15th march and 9, 000 cash withdrawn on 16th march. Issue started here on 18th march, bank statement generated on 17th march and sent to my personal mail box, but the notification message not sent to my mobile. However, statement for march month sent to my mail box, it is not possible to check all mails receiving everyday to my box.
Everyone needs the trigger of message to mobile to go and check the mail box for the first month, as the new customer whoeverso don’t know the statement date initially.
Your bank has failed to send a bill payment notification message to my mobile and so my plan on repayment of 39, 000 was collapsed. I have planned to pay 30, 000 by emi and 9, 000 in single pay.
• card received on 9th march
• 30, 000 received on 15th march
• 9, 000 received on 16th march
• message not sent to my moble for notification on repayment on 18th march, so that, as a new customer using credit for the first time, my repayment plan on 39, 000 collapsed.
• i came to know that i received bill statment on 18th march and 18th april only when message to mobile sent only on 18th april.
April statement: (Charges due to failed notification to my mobile)
Late fee (9/4/16) – 700
Bill finance charges on cash (17/4/16) - 323.71
Finance charges (17/4/16) – 1044.75
Cess tax (17/4/16) – 10.33
Service tax (17/4/16) – 289.57
April sub total = 2368
I have raised this issue as complaint in the begining of april itself but no response from customer service team. Again the delay in actioning my complaint caused the below additional charges.
May statement: (Charges due to delay in actioning my complaint)
Overlimit fee (19/4/16) – 500
Service tax (17/5/16) – 252.63
Billed finance charges on cash (17/5/16) – 284.72
Cess tax (17/5/16) – 9.01
Finance charges (17/5/16) – 1019.80
May sub total = 2063
April sub total (2368) + may sub total (2063) = 4431
Please note that all these additional charges came in to picture only because of your failure in customer service, kindly accept the same and deduct those additional charges or provide the wavier for the same.
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We have taken note of your comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receive a response to your e-mail id in 2 working days. We request you to bear with us in the interim. For any further clarifications, You may write to us at: [protected]@hdfcbank.com and we shall assist you. The reference number for this interaction is [protected].
-Bejoy
HDFC Bank Customer Assistance