[Resolved]  HDFC Bank — Deducted full amount as maintenance charges

Address:Ahmedabad, Gujarat

I have taken Vehicle loan from HDFC bank, drive in road, ahmedabad in April-2013 with 18 months of installment. At the time of taking loan, I have said that I have HDFC bank accout but it is not in use. So HDFC bank executive (Name: Sajjad) has told me to reactivate the account. I have said him that I ll not be able to maintain minimum balance in that account, so he said me that he would make some adjustment that would not charge any maintenanace chargea in it and i just have to deposit installment amount in account as it will be cinvinient for them to deduct installment amount. Acordingly I have submitted all installment on time every month. Till 16 installment, I didnt face any issue. In 17th installment, bank has charged me 600 rs. Charge for account balance maintenance and and 18th full installment of 3950 they have deducted fully as charges of balanave maintenance. Till 16 installment they have not charges any amount only in last two installment they have deducted total 4600 rs as charges. Due to whichmy last installment was not paid to HDFC loan co. I have discussed this with drive in road brach but they are not ready to give me any answer and they are rudely giving me the answer. I have also talked with rajkot branch as my account is with that branch but they are telling me that issue is from ahmedabad branch so ask them. Again I went HDFC branch of ahmedabad, now they are tell person who has deal with me for loan is from HDFC loan so ask them. I Also discussef same with HDFC lian department, they told me that its not issue from their side. In short, all are not giving me the proper explanation and reason and solution. Now HDFC loan are giving me warning and threat to forfitt my vehicle only for unpaid last installment which I have paid but they wrongly deducted as charges.

My another question is that why charges deducted in only last two installment? Why noy in first 16 months?

Please help me to fix this issue? Now I am fad up with continous calls and warnings and threats from HDFC, please help me.

Party Involved: HDFC Bank (Drive in road, Ahmedabad, ) HDFC Bank (Raiya Road, Rajkot), HDFC Auto Loan (Ahmedabad).

My Name: Raju K. Patel
My Account no.: [protected]
Customer Relation No.: 38285193
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Aug 14, 2020
Complaint marked as Resolved 
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Dear Raju,

Request you to write to us at [protected]@hdfcbank.com with your account and contact details, details of the disputed charges and ref ID TTU[protected] in the subject line of the mail.


Anay
HDFC Bank Customer Assistance.

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