[Resolved] HDFC Bank — Deducted money from savings account without permission or intimation

Harikab

Address:

Hyderabad, Andhra Pradesh, 500032

I have two savings accounts(Secunderabad branch & Gachibowli Branch) with HDFC bank. Earlier, my personal loans (1. HDFC & 2. Axis) were linked to Gachibowli account. EMI used to be debited from the same account(Gachibowli-Salary account). There were cheque bounces as i left the job with that company & my salary account got changed. Recently, I got the details changed & now my loan EMI is debited from Secunderabad account.

I have cleared the EMI & cheque bounce charges in my both personal loans. Even after clearing everything, there is negative amount(Rs. 2689.75) shown in my Gachibowli account and now that is money is debit from my Secunderabad account.

I do not see any reason for my amount to be deducted. And Unfortunately, HDFC bank does this everytime.

Please see that the amount is deducted is immediately credited back & the negative balance that is reflecting in my Gachibowli account is cleared.

Thanks,
Harika

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Nov 21, 2016

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Oct 21, 2016

HDFC Bank Customer Care's response Dear Customer,

Regret the inconvenience that may have been caused and are keen on discussing the concerns you have.

Request you to write to us at [protected]@hdfcbank.com along with your account details, complete issue details and contact details. Please mention Reference Id TTU[protected] in the subject line. Our concerned team will get back you.

-Natasha
HDFC Bank Customer Assistance