[Resolved]  HDFC Bank — Deduction of Credit Card amount from Saving Account without prior notice

Address:

Mumbai City, Maharashtra

Hi, HDFC bank has deducted Rs. 8000 without informing me from my saving account. Currently I am on a official visit to U.K. I have previously informed them that I am in U.K. And I would be back by this year end. Also I have informed them that they have changed my credit card without informing me and I haven't received the new card allotted to me. Still without informing me they deducted the amount. They have sent me the statements correctly every month but I have asked them after my dues have been clear why are they asking me to pay up more and also asked them to give the break up of the amount. Instead of these things they have just deducted the amount from my account. We Use the facility of the bank to keep our hard earning safe but instead they themselves are misusing this facility. They should have intimated me prior to any action. I have told them that I wont be available on my Indian number but they could reach me on two emails id's But still the response from them was worst. Could you please take an appropriate action and resolve the matter. I have the screenshot of my account statement, which i can produce whenever required. My Contact details are: [protected]@gmail.com/prajesh.[protected]@atos.net Thanking you. I have full faith in our judicial system. Prajesh Nair