[Resolved]  HDFC Bank — Deduction of Inter Branch Cash Handling Charges without notice

Address:

Pune, Maharashtra

Hi, I have savings a/c with HDFC Bank. On 28th Aug 2015, I deposited some cash in my account in Manjiri, Hadapsar Branch which is not my home branch. My home branch is Magarpatta, Hadapsar branc but I have been depositing the cash in Manjiri branch time to time and I never paid any charges for that before this. However, on 1st Sept 2015, there are 2 deductions in my account regarding Cash handling charges which amount to approx. Rs. 733 in total. I called customer care and they said that if the deposit amount is more than 50k and you are depositing in any branch other than your home branch then the charges are applied. My concerns are - 1. Why the cashier did not make me aware about the charges at the time of depositing the cash. 2. Nothing about the charges is mentioned on deposit slip. 3. Nothing about the charges is mentioned on notice wall of the branch or at the deposit counter. 4. No efforts are taken by Bank to make it's customers aware about such common transaction effects (other that putting these rules and regulations on bank website) 5. Previously it was told to me that if the account holder himself deposits a cash in any branch then there are no charges to it. If this policy is changed then why I was never updated regarding this. Request you to have a look into it.