HDFC Bank — Dispute on my HDFC Forex card.Hdfc bank is not refunding my ammount.

Sanjib Chowdhury

Address:

Pune, Maharashtra

I lodged a complaint (RBI Complaint Ref no: [protected] & HDFC Bank complaint no:APW[protected]JB) against HDFC Forex Card Department for the following reasons –1. Not reverting the pre-authorization charges although I had been communicated that the amount would be reversed on 30th Day.2. Violating the set duration of 30 Days for reversal of pre-authorization charges and now asking for 90 days for reversal.3. Escalation department stating that partial amount had been reversed but no reversal entry reflecting in Card account statement.4. Statement sent to me by email & the online statement for the same card reflects different transaction history.Request you to please help me in reversal of pre-authorization charges charged by HDFC bank although the merchant has provided No-claim letter for the same. The online statement show additional transaction o[censored]SD1679+586.33 which is not charged by the hotel Holiday Inn Express. 1. [protected] 11/01/2015 02.58.35 SALE - HOLIDAY INN EXPRESS ARLINGTON HEIUS USD -1679.792. [protected] 04/01/2015 02.49.33 SALE - HOLIDAY INN EXPRESS ARLINGTON HEIUS USD -586.33 Statements sent to me by HDFC shows different transaction history at all. Statements sent to me shows additional transaction as below – 1. 15/12/2014 SALE HOLIDAY INN EXPRESS ARLINGTON HEIUS[protected] USD -443.952. 20/12/2014 SALE HOLIDAY INN EXPRESS ARLINGTON HEIUS[protected] USD -443.953. 24/12/2014 SALE HOLIDAY INN EXPRESS ARLINGTON HEIUS[protected] USD -532.744. 29/12/2014 SALE HOLIDAY INN EXPRESS ARLINGTON HEIUS[protected] USD -443.955. 31/12/2014 SALE HOLIDAY INN EXPRESS ARLINGTON HEIUS[protected] USD -532.746. 04/01/2015 SALE HOLIDAY INN EXPRESS ARLINGTON HEIUS[protected] USD -586.33 It’s surprising how the statements for the same card can reflect different transaction history !!!Support cases were opened with HDFC bearing ref: FPQ11827, FPQ11828, FPQ11829 & FPQ11830. Although support team had responded that the amount would be released on 30th day, I don’t see it. As per the email received from bank, these charges were supposed to be released to the card account on 30th day. However, no action is seen till now in spite of multiple follow up email sent by me !!! No claim letter pertaining the details of pre-authorization charges to be released. Please release all the transactions for Holiday Inn Express other than the ones which were claimed by the merchant in the attached letter. The card number is [protected]. Please help me in getting the pre-authorization charges released.

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Mar 09, 2015

Updated by Sanjib Chowdhury I lodged a complaint (RBI Complaint Ref no: [protected] & HDFC Bank complaint no:APW[protected]JB) against HDFC Forex Card Department for the following reasons –1. Not reverting the pre-authorization charges although I had been communicated that the amount would be reversed on 30th Day.2. Violating the set duration of 30 Days for reversal of pre-authorization charges and now asking for 90 days for reversal.3. Escalation department stating that partial amount had been reversed but no reversal entry reflecting in Card account statement.4. Statement sent to me by email & the online statement for the same card reflects different transaction history.Request you to please help me in reversal of pre-authorization charges charged by HDFC bank although the merchant has provided No-claim letter for the same. The online statement show additional transaction o[censored]SD1679+586.33 which is not charged by the hotel Holiday Inn Express. 1. [protected] 11/01/2015 02.58.35 SALE - HOLIDAY INN EXPRESS ARLINGTON HEIUS USD -1679.792. [protected] 04/01/2015 02.49.33 SALE - HOLIDAY INN EXPRESS ARLINGTON HEIUS USD -586.33 Statements sent to me by HDFC shows different transaction history at all. Statements sent to me shows additional transaction as below – 1. 15/12/2014 SALE HOLIDAY INN EXPRESS ARLINGTON HEIUS[protected] USD -443.952. 20/12/2014 SALE HOLIDAY INN EXPRESS ARLINGTON HEIUS[protected] USD -443.953. 24/12/2014 SALE HOLIDAY INN EXPRESS ARLINGTON HEIUS[protected] USD -532.744. 29/12/2014 SALE HOLIDAY INN EXPRESS ARLINGTON HEIUS[protected] USD -443.955. 31/12/2014 SALE HOLIDAY INN EXPRESS ARLINGTON HEIUS[protected] USD -532.746. 04/01/2015 SALE HOLIDAY INN EXPRESS ARLINGTON HEIUS[protected] USD -586.33 It’s surprising how the statements for the same card can reflect different transaction history !!!Support cases were opened with HDFC bearing ref: FPQ11827, FPQ11828, FPQ11829 & FPQ11830. Although support team had responded that the amount would be released on 30th day, I don’t see it. As per the email received from bank, these charges were supposed to be released to the card account on 30th day. However, no action is seen till now in spite of multiple follow up email sent by me !!! No claim letter pertaining the details of pre-authorization charges to be released. Please release all the transactions for Holiday Inn Express other than the ones which were claimed by the merchant in the attached letter. The card number is [protected]. Please help me in getting the pre-authorization charges released.