| Address: | Kolkata, West Bengal, 700028 |
Sir
My user id 53069043 have a salary account & a linked credit card(**** 0289). I registered smart pay to pay cesc electricity bill automatically but in my statement hdfc charging same amount two times with declaration that " cesc direct pay" & "samrt pay" since november, 2015 as rs 1080, 710 & 810...
I have logged a complaint from my account last month to deactivae the direct pay or why this is shown in my statement?
No response was made from hdfc again i submitted same request on last week & to day also. There is a fake feeling from & acknoeledgement mail from system... No actual response or investigation i felt on my complaint.
In addition i called to toll no[protected], seen on hdfc care page, to followup my resolution but the auto voice is asking credit card no, expiry date etc & after putting all the card details the call disconnects automatically. Dont know whether the phone no is also a spam or not!
I preferred hdfc credit card & transacts over lacs during few months but i think the support experience really bitter than axis or citi card & today again wrote to non responsive hdfc customer care to resolve it asap or tell the procedure to surrender. Was this information helpful? | 
We have taken note of your comments expressed with regard to Smartpay and the same is being reviewed as appropriate. You may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. For any further clarifications, You may write to us at: [protected]@hdfcbank.com and we shall assist you. The reference number for this interaction is [protected].
-Anay
HDFC Bank Assistance