[Resolved] HDFC Bank — Failed transactions not reversed, money held up

ssanagav

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500082

I have done transactions using payzapp from mobile for 2xrs.2500 and rs.400 and rs.100 for a total of rs4500 with tata sky one after other as each of them kept failing. I have confirmed with tata sky that the money did not get credited to them.
I have raised complaints numbers 1133972, 1133973, 1133975 with hdfc and yet they are making me jump all the hoops, trying to part me with my hard earned money.

This experience happened with my spouse's debit card too. For some reason, if a transaction fails, say goodbye to your money. They will make the process as unfriendly as possible in case the transactions fail so that you'll get vexed and ignore it.

Shame on them!

- siva

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Sep 26, 2016

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2016

HDFC Bank Customer Care's response Dear Siva,

Apologies for the inconvenience caused.

Request you to please share your registered contact details and transaction details on the below Link:

https://leads.hdfcbank.com/applications/webforms/apply/Payzapp_Feedback/index.aspx. You can also call us on our TOLLFREE no [protected] for further assistance.

Anay
HDFC bank - Customer Assistance.

Verified Support

Aug 26, 2016

HDFC Bank Customer Care's response Dear Siva,

We are yet to hear from your end, kindly share your details using the link shared.

Anay
HDFC bank - Customer Assistance.