[Resolved] HDFC Bank — False promises of taj vouchers as part of credit card benefits

Heenah

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400050
Website:	Hdfcbank.com

I recently got upgraded from a platinum to a regalia card which is one of the topmost cards available with hdfc.
One of the benefits was a gold membership with taj innercircle and several vouchers for free lunches and discounted stay at the taj.
Been more than 2 months now that i have been following up with hdfc but my taj membership card and vouchers have not reached me.
Have called their customer care center and spoken with several floor supervisors and all keep assuring that they will look into it and ensure i get my package.
Have even complained to my relationship manager and taj innercircle too but still no assistance from any of them.
Hope that this complaint on this forum will help me resolve the issue.

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Apr 16, 2016

Complaint marked as Resolved

Had to follow up with the bank and Taj Innercircle separately. Finally the girl at Taj coordinated with the bank people and resolved the issue. Received the card and vouchers finally. Thank you.

HDFC Bank customer support has been notified about the posted complaint.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

Please write to [protected]@hdfcbank.com along with your card and contact details, with ref ID-TTU[protected] in the subject line. We will check and get back to you.

-Manoj
HDFC Bank Customer Assistance