[Resolved]  HDFC Bank — Rude & confusing conversation by executive

Address:

831011

Dear team,

I got call from[protected]HDFC CRRDIT CARD) at 1.10PM. Caller confused me about for what reason he called me. I had taken a Health insurance from HDFC.
He told me I have a Accidental policy also, Did I got the card for that ?
I replied no and I don't know about Accident policy, Is it free ?
He replied with other offer of new PIN based card.
I told I know that secure system I will do that after few days but is that Accident policy free. He does not replied clearly and confused me telling separate things. I asked him can u tell me your purpose to call me. He was then angry & told its worst talking customer like me.

I am HDFC credit card customer from last 6 year & very happy from HDFC service. But I am very embarrassed by this call.
I don't have account in HDFC and was thinking to start account, Enquiry was done by me in SAKCHI JAMSHEDPUR branch, But if this type of behave will done then I have switch to other bank.

I request HDFC Senior team to teach how talk to a old customer. I request please arrange calls from any experienced employees.

Regards,
Chandan kr singh