[Resolved]  HDFC Bank — Fraud: Charged for Bank's Free Promotional Offer- OneAssist

Address:

Kolkata, West Bengal

Early September, HDFC Kolkata contacted me to regarding a FREE UPGRADE that they had for me- a new card that would be protected from losses when stolen/lost. After repeated follow-ups by the Bank I was told- 1. This is a Free upgrade for the first year 2. I would receive a new card within 30 days and my old card would get deactivated 3. When the OneAssist guys call for verification- I should tell them I would be paying the fees(according to the agent- in reality HDFC will be paying it. ) Being an old customer, I relied on HDFC this time though the verification call was weird. I have been charged for OneAssist on my statement and HDFC Customer Care Support tells me - 'Ma'am you agreed to it!' and gives me an email to write to. 02/09/2015 ONE ASSIST MFEE 1, 799.00 I would like my card with HDFC to be cancelled and these fraudulent charges to be reversed at once. I do not have time for a bank that scams its people to sell its products! Additionally, the new HDFC card never reached me till date, since HDFC's courier partners just send messages that say the door was locked, without any prior intimation of delivery despite providing two mobile numbers. Thanks, Kheya Datta