[Resolved] HDFC Bank — Fraud from credit card | |||
Hello, A person named Avinav (ph. no: [protected]) called me up and mentioned that I had a lot of points in my credit card to be redeemed. Then he asked me to verify the credit card number and then he did some transaction by which I got an OTP from the HDFC bank and he asked me to type the same from my phone. Then he debited rs 7999 from my account in the name of gifts8home_payTM MUMBA. How come a person who can do an open online transaction from a site which has no registration. HDFC has no clues about this although it has been happening since long. I have sent a dispute form to hdfc and got a reply mail that some communication will be done in 24 hours. When I called the call centre, I discovered that no update is made. How can a bank making tall promises and not sticking to it provide me secured online transaction? I am skeptical about it. Regards, Sambit. Was this information helpful? | |||
Aug 5, 2021 Complaint marked as Resolved | |||
 1 Comment | |||
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+91 22 6160 6161
+91 22 2498 8484
Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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Regret the inconvenience caused. Request you to write at [protected]@hdfcbank.com along with your credit card details, reference number if you have received any from our end and details of the deductions. Kindly mention the ref ID-TTU[protected] in the subject line. Will get back to you on priority.
-Bejoy
HDFC Bank Customer Assistance