HDFC Bank — Fraudulent cash withdrawal through ATM (complaint ID: MUMC[protected] and 763898)

Address:

Kolkata, West Bengal

Hi, I am Sandeep Mittal, currently residing in Kolkata. I have a Salary a/c with HDFC Bank. This complaint is regarding a fraud transaction of Rs.10, 000 made in ATM and an already logged complaint in HDFC bank for which I am not getting any proper response. Date: 10-May-2014 I have visited ICICI ATM near Ultadanga station to withdraw some amount using my HDFC debit card. There were two ATM machine and no security guard was present at that time. I have inserted my card in one of the machine and after entering the PIN the ATM was hanged and was not working. I have pressed ‘Cancel’ button around 4-5 times and made the transaction from another machine of Rs. 2, 000. There was no one present in that counter while I was making the withdrawal. Date: 13-May-2014 When I was checking the statement in net banking, there was a debit transaction showing of Rs.10, 000 on 10th May just after 1-2 min I had made the transaction of Rs.2, 000. Immediately I had registered a complaint calling[protected]. They have provided me a complaint number and ask me to wait for 7 working days to get the amount credited to my a/c. Today is 04-Jun-2014 In the period of last 22 days, I have called HDFC customer care many times to get the update on my complaint, but all the time they are just saying the current status is ‘In process’ and I will get a call from the HDFC complaint team for the update, they are also not providing me the contact details of my home branch, they are rather interested in selling their additional services like: Loan, RD, Bill payment registration etc.. Above is the situation till now, and below is my complaint: > Why it is taking so longer when it has to be resolved in 7 working days. > Till now I have not received any update from HDFC BANK, not a single call. > HDFC customer care associates are more interested in giving you their additional services (as I detailed above) rather than looking at your grievances. They should know why you have called them and what they are providing. > I am in Kolkata, but my HDFC home branch in Chennai, and I cannot visit any near branch for this complaint, they are also not providing me the contact of my home branch. This is really becoming a frustration for me. I really don’t know how to handle. Please help me to get my money back, or let me know any process that can help me to get this sorted out. Name: Sandeep Mittal A/c No.: *********2562 Branch: R.K.SALAI, CHENNAI, IFSC Code: HDFC0001097 My current address : Khestopur, Kolkata, 700102 Complaint No: MUMC[protected] and 763898