HDFC Bank — Harassment Calls compaint from Debt Collection/Recovery Agent (Mumbai) of HDFC Bank

Dear Respected Sir, My Sel[censored]tsav Raval and I am from Ahmmedabad, Gujarat, I have credit Card of HDFC Bank and till last December I was paying my dues regularly with extra charges and late fees but in last December I lost my job as well as during this time some unfortunate medical expenses of my family so could not make payment of my credit card after jan-15. As per above mentioned subject, currently I and my family is going in tremendous mental pressure because last one month getting lots of threaten and harassment calls by HDFC bank recovery agents who seats in Mumbai office and their landline tata indicom number is[protected]/5 as well as Ahmedabad HDFC office at Drive-in Branch and their number is[protected]Ms.Goldy).i have provided them my sister number and mother number if I was not pick up the phone if Driving and client meet. But last 15 days collection agency (Mumbai) is calling to my neighbor’s landline number (I don’t know how they get the number)but daily she called 10-15 calls first 1-2 days my neighbor requested her that call on my number or my sister number but she told my neighbor that I have given this landline for contact( but fact is I have not mentioned or given my neighbor landline number).it’s really height of mental torch and harassment because when my neighbor refuse to call us or tell her collection lady to don’t call on this landline number because she stay alone with her father in law and daughter and her father in law health is also not well as he is heart patient but after that also she making daily several calls of abusive language, threatening and pressurizing to my neighbor by giving below statement. • Me to apko roj call karugi aur apko phone uthana padega or unke ghar se bulana padega. • Agar app nahi bulaya to me apko paresan kardu gi.. • App kese neighbor ke sath rahete hey.. • Ooo pagal Aurart tuje sumaj me nahi aaata bulake rakh me vapas call karti hu.. • Me tumari jagah hoti to 4-5 tamache marke ley aati… • Usko bolna paise jama kara de nahi to me tuje pagal kar dugi… • When I came to know after 2-3 days then I request collection/recovery agent lady that don’t call my neighbor then she replied “me to unhe roj paresan karugi…Jab tak tu paisa nahi bhare ga…” Same I informed to Ahmedabd, Driving Branch( Ms.Goldy) that kindly talk to recovery agent and tell them to stop calling to my neighbor then she also replied “ke wo to kabhi bhi aur kahi be call karegi “then I asked her and requested that give our Manager name & number, she has given his name Mr.Sandeep Pandey but number not given as well as I asked her to provide me Mumbai collection/recovery agent name and address for police complaint because of harassment calls but she haven’t provided the same and told me that calls will continue…just now collection agent called twice when I am writing this letter. It’s very painful, tremendous and extreme mental torcher from collection agent and bank employee and due to this pressure and harassment my mother health is not well. Their approach towards the collection is totally illegal and has put me in to a tremendous amount of fear and mental agony. I am sure you are aware of the fact that in situation like this HDFC Bank should approach the honourable courts to legally recover money and obtain the necessary court directions for recovery of the payment due.Instead of collecting money legally and following the guidelines for recovery laid down by the Reserve bank of India, HDFC have resorted to illegal ways to recover money which is totally against the law. Hence I would kindly request your good self to please take appropriate action against the said collection agents of HDFC Credit card. Would request you to kindly take very serious action against collection agency on priority. Look forward for your prompt reply and action. Regards, Utsav Raval [protected] [protected]@gmail.com