[Resolved]  HDFC Bank — HDFC ATM got shut down while i am doing transaction and it didn't return my Card

Address:

Bangalore, Karnataka

On October 5, 2015, I went to HDFC ATM which is in the premises of "Hotel Sai renaissance", Kadugodi, Bangalore. I have inserted my card in the ATM and entered details to withdraw money. While ATM is counting money, there was a power outage and even the ATM machine was shutdown. It neither released any money to me nor returned my card after restarting automatically. There was no security guard present at the ATM during that time. Now i don't have any money and i don't have my debit card. I called customer care and they opened a ticket and said that i will get my card only after 5-6 working days. I explained that i didn't do any mistake and it's not my fault. After some discussion, customer care manager assured a faster resolution but there is no update from bank. I called customer care today and again the representative said that it will take 5-6 working days.

Why should i beg others some money everyday because HDFC ATM has some problem and sucked my card in. I have good enough money in my account but i have take help from others everyday. They don't even have courtesy to call and update me the status. Last week i was out of town on a business trip... what could have happened to me if it happened when i was on trip? They don't have any process to resolve this issue then and there. Shouldn't the bank be held responsible for this? Don't they need to have a workaround / provision where they immediately issue the card to customer?? I want to complain to RBI and please let me know how to complain. HDFC should be held responsible for the pain i am going through and should be fined heavily for this irresponsible behavior.