[Resolved]  HDFC Bank — HDFC Bank - Imps fund transfer-timed out, Money debited but no refund

Address:Mumbai City, Maharashtra, 400013
Website:www.hdfcbank.com

Hello,
Trans Ref # :[protected]
Acoount No : [protected]
Mobile No : [protected]
Transaction Amount : 2000
Beneficiary AccNo : [protected]
Beneficiary Bank : State Bank of India, Konni Branch

I have done a transaction of Rs.2000 on 17 Oct 2016.The transaction got failed but the money has been debited from my account. The transaction got failed because of the timeout error which happened at the hdfc bank’s end. Please look into this issue and resolve it asap
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Aug 30, 2016
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Aug 23, 2016
HDFC Bank Customer Care's response
Dear Customer,

We have received TCC (Transaction Credit Confirmation) from the beneficiary bank on 18/08/2016 that the funds have been credited for the below transaction.

-Bejoy
HDFC Bank Customer Assistance
Aug 30, 2016
Updated by Sunjith
Thank you
Complaint comments 

Comments

I have tried to transfer the amount to sbi using imps. IMPS Ref No.[protected]. It says timed out at beneficiary bank account. Money is debited from my account and not credited to recipient bank account. Request to please solve this problem

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