[Resolved]  HDFC Bank — HDFC Credit card calculation issue.

Address:Bangalore, Karnataka

I am Prabhu, today I have got a call from HDFC bank about my credit card due. They mentioned my credit card number as [protected] and my due amount is around 6700. I could not understand whole mess of things around credit card payment. Firstly, I had closed my account long ago(around 3 years back).I paid full amount at the time of closure. I had discussed with customer representative about my account closing and they asked me to pay due amount. Since I didn't have online access, I had requested the customer support to send representative my home ( Note : I was in Hyderabad). They sent the representative to my home & I paid due amount 4000 in hand. I also confirmed my payment by calling the customer support again. Customer support informed to me that there is no due in my account and also suggested to block the card online & destroy it. I followed the same.Since then I didn't have any mail/other communication with HDFC bank. But certainly today got a call about my due payment. I told everything to them, but they are not listening. I asked them to share the detailed report of my credit, but they are not ready. All they wanted is around 6700 bucks from my packet. One more things, At the time of credit card issueal, HDFC informed me that there is no annual charge, so i accepted the card, as expected they didn't put any charge for the first year. But they put around Rs.600 for second year. When i enquired about the amount, they said that the amount can be wavered if i do transaction for 10K(not remember exact amount). I did the trasaction, but they didn't waver the amount. At last, I frustrated & went for account closure. Could you please help get me out of this problem?
Was this information helpful?
No (0)
Yes (0)
Aug 6, 2021
Complaint marked as Resolved 
Complaint comments 

Comments

Dear Customer

I request you to mail us at [protected]@hdfcbank.com with your card closure details and contact details, & complete details of the issue faced with the ref ID TTU[protected] in subject line of the mail. Will check and update.

Tejal
HDFC Bank Customer Assistance

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    HDFC Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    58%
    Complaints
    32717
    Pending
    0
    Resolved
    18391
    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
    HDFC Bank Address
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all HDFC Bank contact information