HDFC Bank — HDFC Credit Card recovery agent giving false commitment of settlement and later asking for written proof.

Address:	Ranga Reddy, Andhra Pradesh, 500049
Website:	www.hdfcbank.com

This Complaint is with regards to HDFC Credit card recovery agent from Chennai branch giving false commitment of settlement of credit card with no [protected]
My self Mrs. Shilpa T was having HDFC Credit Card [protected] and have used and made payment of the card till March 2014. Later I have not used this card and not received any bill nor call from HDFC CC division. Suddenly I have got a notice from HDFC to my home town saying I have a overdue of ~7000 Rs toward CC payment. We have call the numbers given in the notice and found that they were the recovery agent of HDFC CC Chennai office. The person who we have contacted was Mr.Guruprakash ([protected]) who was a recovery agent. He explained us that there was a Insurance policy of 3200 Rs Approx. taken in April for which the payment was overdue. To our knowledge there was no such policy taken and we have explained him the same, upon much discursion he as accepted that HDFC has not contacted us and accepted to settle the issue on 3600 Rs we have accepted for this because we did not want to get involved in any issues even we have not taken any policy. My Guru have asked us to pay 3600 Rs through ATM to the CC No and send him the transaction no through mail and mobile for which he accepted to send settlement letter. He as given his mail id as Guruprakash.[protected]@in.hdfcbank.com . We have made the transaction on 24/04/15 and sent a mail to the id he has given and noticed that the id was wrong, so call him and informed the same and sent transaction id vide sms to his mobile. Then after whenever we call him we either not lift our call or if he take our call he would be in traffic or lunch. He never reply on the settlement. We also get call from our executive for repayment, upon explaining our case they ask us for the written proof and every time a executive calls he tell a new story about the amount which was charged/ billed but they never reply on our question about the payment we have made (3600Rs). They say u pay the rest amount we will clear the issue.
And it’s very sad to say that I have also that even after sending a mail to HDFC banks customer care mail id in mid of year 2015 but there is no reply on it. This is a kind of service HDFC bank provides to customer.


Sachin

[protected]