HDFC Bank — HDFC Forex Card Transaction Issue

I was trying to withdraw USD 800 from Philadelphia Airport on Dec 06 when the ATM got stuck while processing and cash was not dispensed. However, my online account showed a debit o[censored]SD 800. I called up Bank of America (ATM) and they restarted the ATM basis the location we provided but asked me to speak to the bank and registered the complaint. I called up HDFC bank customer care and registered a complaint . There has been no reversal of the amount.