[Resolved]  HDFC Bank — Home loan

Address:

Mumbai City, Maharashtra

To The Chairman HDFC Bank Copy to : [through RPAD] 1. The Nodal Officer, HDFC bank, 2. The HDFC Bank, Wadala Branch, Mumbai 400 031 3. The Banking Ombudsma, Mumbai 4. The Governor, Reserve Bank of India, Mumbai - Subject : Compalint against HDFC bank – Delay in decision of Home Loan sanction – Excess charge of Processing Fees, Non refund of Processing Fees on denial by HDFC bank, Confusing file numbers provided through 4 SMS mentioning 4 different reference file nos .[protected],[protected],[protected],[protected] An Application for Home Loan, Take Over of existing Home loan and Top Up facility was applied to HDFC bank, Wadala Branch, Mumbai – 400 031 in the name of self and my Wife ( Mr. Siva Prakasam Pillai and Mrs. Aruna ) on 1st Dec 2014 and the necessary Processing Fee of Rs. 11, 236 /- was paid vide cheque No: 00 4455 o[censored]nion Bank of India, Matunga Branch, Mumbai on 1st dec 2014 Vide e mail from [protected]@hdfc bank – I got an e mail that I am not keen on the Housing Loan and hence the bank is refunding an amount of Rs. 809 and also retaining Rs. 2000 towards admin charges – The Document and discussion is happening between me and the bank officer Mr. Ravi Singh ( Mob No: [protected] ) and Mr. Bushan ( Contact N: [protected] ) My Complaints are as follows : •The E mail of Mr. Bhushan indicate that I was not interested in the loan – This is totally untrue statement – All along I have been patiently waiting for the positive revert from the HDFC bank – Even when I got this e mail and subsequently called Mr. Ravi singh – he took me on a conference call with Mr. Bhushan and I was given to understand that I should not deposit the refund cheque of Rs. 809 and that the bank officials will get back to me. •Even in the e mail I was informed about the refund of Rs. 809, and that the bank will retain Rs. 2000 as administrative charges, no mention about the balance amount of refund – My subsequent calls to the officials indicated that the money will not be refunded as the bank officials have targets of PF to meet and nothing will come out. •You may please note that myself and my wife are working as Teaching Professionals in respected educational institutions of repute and have credible CIBIL score and we are being given this kind of treatment – harassment over the last couple of months – completely throwing all our financial planning out of gear – We have 2 school going children and have to plan for their education and one key factor is loans for salaried couple and this approach of bank is totally creating confusion and fear in our mind. •We have busy schedule handling our profession with administration responsibilities involving student community and do not have the time to run around the branch for months together to get a loan processed – Please note that the mortgage being offered is my residence in a reputed housing society ( Dosti Acres, wadala ) – self occupied by me and my family for the last several years – The value of Collateral is approximate Rs. 200 lakhs and the total loan amount requested is only Rs. 50 lakhs. •Our Present Request : We have already suffered the delay of more than 5 months – Please ensure the loan application of total rs. 50 lac is sanctioned based on eligibility against a Self Occupied Residential Property of approx Value of Rs. 200 lac at the best possible ROI wihout any incremental PF as already I have made the PF payment on 1st Dec 2014 and waiting for the loan application