HDFC Bank — IMPS amount deducted but not processed instantly

NRB21

from Pune, Maharashtra

Address:

Pune, Maharashtra

I have used the HDFC IMPS facility to do an immediate transfer of money but the same has not been credited.Also I have received an SMS that this transaction could not be processed. If the facility is for weekends and holidays why the bank is continuing this service even when they are not capable of. I have seen complaints that this transaction does not even transfer for days. Need to transfer the amount immediately, Pls help.

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Jan 31, 2015

Updated by NRB21 I have used the HDFC IMPS facility to do an immediate transfer of money[[protected]] but the same has not been credited.Also I have received an SMS that this transaction could not be processed. If the facility is for weekends and holidays why the bank is continuing this service even when they are not capable of. I have seen complaints that this transaction does not even transfer for days. Need to transfer the amount immediately, Pls help.

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Comments

HDFC Bank Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,
Regret the inconvenience caused. Request you to mail us at [protected]@hdfcbank.com with your account details, date of transaction and contact details .Kindly mention the ref ID TTU[protected] in the subject line of the mail. Will take it up on priority and get back to you .

Manoj
HDFC Bank Customer Assistance

Arjun526

I have made IMPS[protected] transfer from HDFC to SBI on 2nd Feb 2015, amount is deducted from my account and not credited to beneficiary. After 4 hours I got SMS saying "transaction timed out". HDFC customer care told me that transaction might have failed due to some network issues and amount will be credited back to my account within 3 working days. When I called HDFC Customer care after 3 days, now they are saying it will take 3-5 days to get the amount back. I asked HDFC to take the complaint, but they are not ready take complaint. Need to transfer the amount immediately, Pls help