HDFC Bank — insurance copy not handover till time

Address:

New Delhi, Delhi

Dear Sir, I have applied a auto loan through customer care 20 days back and i have been contacted by Mr, Sandeep who reporting to Mr, Sanjay RM. Firstly this person Sandeep doesn't have any convence to move that why he take long time to reach any destination and for this i sufferd a lot and he is very lethargic in his approach and after severel days i got a SMS that my loan is not released due to signature diffrence so i personally visited to nearest branch and got my signature verified which is very usual as my bank account is 9 years old and all my transaction is on same signature. I informed by sandeep that since he doesn't have time to come to ITO office and submit bank certify signature attested paper so i travel all the way did the same where again he started roaming here and there but fortunately a person of his team come and listen my story he did some help and my DELIVERY ORDER had been released so finally i am able to take delvery of my car on 14th jan but problem not end here because insurance paper not mailed to Hans hyundai motinagar and they refused to give my car and then i tried all my efforts to arrange insurance paper but sandeep phone is switched off and his RM sanjay said he doesn't no any thing about insurance so he suggest me to talk sandeep because he only know all my case. In all this drama i personally requested to dealer so some how they released the car with commitment that insurance copy must be deliver tomorrow morning and advice me to park my car at my home just to avoid any consiconses. In morning i phoned sandeep and ask about insurance copy so he said that a copy had been delver to dealer and my cover note courier to me but unfortunately till time i have not recieved cover note and when phoned him he very lethargicly told me i will recieved a cover note. I called his RM sanjay but as usaul he told me that he doesn't know any thing so i asked now 4 days happened must be their some on line insurance policy no is their so i get copy their but no help. All this expereince i Suggest firstly HDFC must penalised these people and secondly advice all of you pls choose any other company for auto loan becuase handling of HDFC to their customer. Gurjeet Singh [protected]