[Resolved] HDFC Bank — Late fee charges | |||
I am using HDFC credit Card 5459********6245. On 10th Sep 2016 i made outstanding payment sucessfully thru my IDBI bank Netbanking. payment was to be made by 10th Sep, so i made it before due date but to my Surprise Late fee charges imposed. despite the Value Date being 10th Sep, this is pure cheating. also when i called customer service he told me i should have paid it earlier to avoid late fee. now pls Let me know the significance of value date.i used to pay on last date but no problem every time bcas i gets Value date which is before due date. Also at the same time i made payment to SBI card and they have credited my account in just one day with Value date as 10th sep. Was this information helpful? | |||
Sep 15, 2016 Complaint marked as Resolved system reveresed all late fee charegs, though no body from HDFC done anything.its automatic adjustment done by system HDFC Bank customer support has been notified about the posted complaint. Verified Support Sep 22, 2016 HDFC Bank Customer Care's response Dear Customer, We note that you have sought clarification with regard to your credit card. In this regard, we regret to assist you further in the absence of the card details, Having said this, we request you to provide the following details to the below e-mail id to enable us to do the needful. 1.Name as mentioned in the card account, 2.Last four digit of your credit card (xxxx xxxx xxxx 1234), 3.Contact number as updated in the card account and latest contact number. You may write to us at: [protected]@hdfcbank.com and we shall assist you. The reference number for this interaction is [protected]. -Bejoy HDFC Bank Customer Assistance | |||
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