HDFC Bank — Mafia behavior of hdfc credit card collection agents

Address:New Delhi, Delhi, 110019

Ear hdfc bank,

My name is lovedeep singh and holds a credit card and i am writing this mail in regards to the threatening call received from hdfc bank credit card collection department's agent gaurav kumar and his senior tripathi. They've been the most rude and mafia guys i have ever spoken to as they used these sentences "bank tere hisaab se nahi chalega be", "tere ghar ka bank hai be", "payment kar nahi toh phir dekh kya karte hain hum", "defaulter me daal iska ka naam" misbehaved with my mom stating "itni si umar hai iski itna loan le rakha hai us ko bolo aaj k aaj paise chukaye nahi to acha nahi hoga". This all happened despite of my request in the beginning of the call itself that i had financial crisis due to which i could not make payments in the recent past and asked if can get any arrangement or a weeks time to clear off the minimum amount.Instead of replying they started to shout on call to make this payment and said all the above mentioned stuff. I am damn sure the was not getting recorded as per the indian compliance and if it is recorded then i want you to retrieve that to take the legal action against them

Dear hdfc bank, if you check my transaction history before march'2016 i have rarely failed to pay minimum amount or if missed have paid that with the late fee and it's financial charges. It's not a 6 months old card, it is 4 years old card. Had never been dissatisfied with hdfc in past 4 years but this last conversation has made my mind to change my bank to a different company as i cannot tolerate the such behavior at all.

Post your reaponce, i am going to post this on social media and almost 90 social media groups that i am added to so that everyone gets a clear picture of experience we have from hdfc bank. Further, if it is not a satisfactory action on my complaint regarding the behavior of your collection employees the will file a complaint in consumer forum on the mental harassment i had.

I never said no to clear my dues on my credit cards and will surely settle this if any of your sincere staff can speak to me via mail or can drop me their no. To contact as my no. Might not be reachable due to network problems at home and i keep my phone in locker during my office hours.

Hope that you have all their details and wouldn't give excuses by asking their further details. Such instances are keeping your goodwill of being one of the best bank at stake.

Regards,
Lovedeep singh
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