[Resolved] HDFC Bank — Not giving statement and deducting money from account without intimation

ckkantheti

from Hyderabad, Telangana

Address:

500067

My mother has used credit card and remaining is 9000 only, credit card department had deducted 22000 amount without intimation. we have asked for statements for which we have already paid excess. still not bringing statements and top of it deducting amount without intimation.
when i call credit card department and asked for statement not replying and taking time to respond in which doubts are raising. i dont know what is happening with HDFC credit card department and replying in rude we will deduct and we have full rights to deduct amount.
please some one help me in reoslving this issue as we are middle class people and no one is responding on this.

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May 13, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2016

HDFC Bank Customer Care's response Dear Customer,

Request you to provide us your credit card number, issue details and registered contact details at [protected]@hdfcbank.com. Please mention Reference Id TTU[protected] in the subject line. Our concerned team will get back you.

-Bejoy
HDFC Bank Customer Assistance

Sep 30, 2016

Updated by ckkantheti Hi,

Full Name: Kantheti Radha Rani
Mobile No: [protected]

Sep 30, 2016

Updated by ckkantheti Hi,

Please find below details for the Credit card

Full Name: Kantheti Radha Rani
Mobile No: [protected]

Credit card no and other details not known as we stopped using long back.

Can you please help us on this and resolve this issue as soon as possible, as my money is blocked which needs to pay in the hospital in an emergency.

Oct 10, 2016

Updated by ckkantheti I have spoken to Ajay on this.

Please find Credit card number for which we are facing issue.

Name: K Radha Rani
Credit Card No: [protected]

Please check the details for the above credit card number.

Please call me on [protected] if any more info required.

Thanks,
Chaitanya (Radha Rani Son)

Oct 10, 2016

Updated by ckkantheti I Request someone from HDFC bank to take neccessary action on this issue which we are facing at very highly and bring some solution to this.

Still i need to takecare of my mother health who is not at all feeling well.

Oct 13, 2016

Updated by ckkantheti No proper response from HDFC bank even after mailing through my email.

I am seeking help from hdfc bank people and on the other side credit card team is deducting the money from the account without intimation which i have to pay for the hospital expenses.. this is really worst response from the hdfc bank, can someone grom manager take ownership and speak on this issue. I request can someone help us on this issue.