[Resolved]  HDFC Bank — Not sticking to commitments

Address:

Pune, Maharashtra

Despite being a Classic customer, I was persuaded to open another account with HDFC. They even promised me to gift an umbrella. HDFC opened the account instantly but for the umbrella, I had to follow up 4-5 times with the branch executive. Furthermore, every time I enquired about it the senior executive laughed about it and only said "we don't have it in stock, we will let you know as we get it". This was getting frustrating. So, I lodged a complaint on their call center. A week later, I tried to get the status of the complaint I had lodged. Much to my surprise, they said there was no complaint from my end. Finally, I had to take it up on their web portal and fortunately, the issue was resolved in a week's time. Although resolved, I didn't expect HDFC to behave in such a manner which truly depicted that they didn't stick to their commitments.