[Resolved]  HDFC Bank — Payment made to Icici Pru Life without my concern through my credit card of Hdfc bank

Address:

Chandigarh, Chandigarh

Dear sir

I am using HDFC credit from last 4-5 years. I was generally using this card to make all my payments of insurance policies . I have make many times premium through this card . I have received message of payment to ICICIprulife without my concern of Rs 30000/- on 04.09.2013( according to my card statement of Oct.2012. Then I contacted to bank & raised the issue with them. They got agreed that its a disputed transaction and I got refund of this amount of Rs 30000/-( according to my card statement of Nov.2012).

Now my actual complain is that same thing has happen with my card that without my concern a payment of Rs 30000/- made to ICICI prolife without my concern on 11.01.2013 ( according to card statement ofJan.2013). I have received a message about this transaction through sms and called back to customer care of card and ask them about this transaction, I also requested them to block my this card so that no further transaction can be made with out my concern . I have also inform the customer care in writing .

I was socked to know that after change of my card no. I have again received the message such transaction. I requested the HDFC card customer care and ask them to settle this amount.

In every reply they are asking me to contact the ICICI prulife and get the proof of reversal this transaction .
I have also contacted ICICIprulife about this episode.

They ( ICICI) said that this amount has already have reverted to my card bank( HDFC) on 07.03.2013 and ask me to contact hdfc bank.

My problem / complain is that why should I suffer due to mistake made by my credit card bank. Now I have totally stopped the transaction this card . I have already ask them to settle it immediately but we are getting no response from them and totally making responsible to me for this.

Please help me in matter.

regard's

Satayapal Yadav
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