[Resolved]  HDFC Bank — Program management fees

Address:400066

My name is Shubhanan sathaye
I am having a regular saving account with HDFC. I can see that the HDFC bank has deducted Rs. 114.5 from my & my son's account under the name- Program management fee. What is this fee about? What is the program the bank is offering? The bank did not notify me earlier about any such fees. I did not opt for any service, hence to deduct customer's money without taking their concent is not lawful. I want this so called fee deposited back to both accounts.
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Apr 4, 2016
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
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Dear Shubhanan,

HDFC Premier Banking Programme is committed to provide quality experience to our customers. As a privileged customer, you are entitled to a host of exclusive privileges like discount on locker charges, preferential pricing on loans and cards, dedicated Relationship Manager, unlimited free usage of domestic ATMs and many others.
A nominal charge of Rs. 100.00 plus taxes per quarter, per customer is being introduced as a Programme Management Fee, for Savings and Current Account holders which is applicable from Jan'16 and will be levied to your account in Mar'16. Kindly provide us your account details or registered contact details so that we can reach out to you. Alternately you can write to us at [protected]@hdfcbank.com or contact your Relationship manager for any more information on the same.

-Anay
Customer Care Assistance
Hdfc should name like "maliya recovery fee"
HDFC Should convert this name Programme Management Fee into maliya recovery fee

Same issue to all hdfc account member

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