HDFC Bank — Refusal to answer a question in relation to promotional emails

Address:Thane, Maharashtra

Having received promotional emails from HDFC bank I emailed the bank asking why I am being sent promotional emails. I received a reply saying 'By default all customers are subscribed to promotional emails' I asked the bank to show me where on their website or any where in their terms and conditions or in any paper that I have signed does it say that by default all customers are subscribed to promotional emails? The bank has given me all sorts of replies asking for phone numbers, last four digits of credit/debit card, etc but has not answered the question. I have been escalated to two higher departments. I have continued asking the same question where does it say 'by default all customers are subscribed to promotional emails' but there has been no direct reply to this question but misleading answers to questions I have not asked. Finally I have been referred to the banking ombudsman. I just want the bank to show me where does it say 'By default all customers are subscribed to promotional emails' because if there is no such thing then HDFC bank can be said to be spamming their customers.
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