[Resolved]  HDFC Bank — Regarding card no. [protected].

Address:	Thane, Maharashtra, 421505
Website:	www.hdfcbank.com

Dear sir/madam,
I rajiv singh holding hdfc bank credit card ([protected]) from last many years but, from last few months i am continuously facing problem on my credit card and having lots of issues and also i am not getting proper response from customer care on my issues.
Now, i would like to inform you that i had registered for smart pay on my lic policy’s last year but as per your customer care agents i was registered late or it got approved late, i was told to make the payment last year from my side. Again this time i called up customer care before my due date to confirm wheather who is going to make the payments for my lic policies. And they told me that the payment will be done from the hdfc bank but, i haven’t received any confirmation of payment from hdfc bank before the due date of my first policy who’s policy number was :[protected]And due date was 09/07/1017). I waited till 7th july 2016 to receive any confirmation from bank. And finally i had done the payment on 07th july 2016.

Again i contacted the bank to confirm for the payment of my 2nd lic policy:[protected] for which due date was 28th july 2016. And they told me that for this policy the bank is going to make the payment but again this time i had not received any confirmation from the bank till my due date and finally i had the payment for my 2nd policy on the last due date from my credit card on 28th july 2016. I got a mail on monday, august 1, 2016 8:56 am, from smart pay [protected]@billdesk.in.

That:

Dear rajiv singh.

You have the following new bill for payment on hdfc bank smart pay:

Biller name: lic
Policy number:[protected]
Premium amount: 4186

Due date: 28th august 2016
Bill amount (Rs ps): 4263.00
Payment amount (Rs ps): 4263.00
Pay date: 18th august 2016
I don’t know from where you got this date that my due date is 18th august 2016. I am sending the scan copy of my policy documents and the payment receipt i request you to please go thru it.

After i received this mail i send a mail to priorityredressal. [protected]@hdfcbank.com on 10th august 2016 @ 09:53 am and inform them by sending my scanned policy documents and payment receipt to cancel the payment from smart pay as i had already done the payment from my credit card.

I had not received any reply for the team so; again i send reminder mail on 12th august 2016 @ 12:48 pm to cancel the payment. But finally i got message on my mobile number on 19th august 2016 that my account is debited and payment is made against the policy no.:[protected].
This is my humble request to cancel my all the smart pay which is linked to my account and please solve this matter as early as possible before the billing cycle and give me the exact figure. I am sending the scan copy of my policy documents and payment receipt for your reference.

Please do the needful as earliest.

Regards
Rajiv singh