[Resolved]  HDFC Bank — Reg:Risk insurance policy cancellation

I am Gowthami.K, holder of credit card with card number [protected] got a call about health/risk policy, due to illness and hectic schedule at the same time i didnt listen and not aware about that policy that it was an IVR call activation policy and told ok for what he told and later within 24 Hrs i have requested for cancellation of health/risk policy activation in refernce to the reuest ID [protected], as i do have other same type insurance policies and presently not interested.As i am recent holder of credit card and even didnt use it atleast once i was not aware of such calls and i admit that it was my mistake to accept without awareness but i have applied for cancellation within 24 hrs and got good responce that the policy can be cancelled and even i got messages that my policy will be deactivated.Later i got a call that i need to pay 6000 rs if i cancel now and i should pay rs 291 per month for 1 year and then i lwill get chance to deactivated and the paid amount will not be refunded.Kindly plese do the needfull for me
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Aug 14, 2020
Complaint marked as Resolved 
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Dear Ms.Gowthami, This is with regard to your recent post dated[protected] regarding cancellation of the HDFC Ergo Policy processed on your HDFC Bank credit card.We confirm that your issue is being reviewed as appropriate. You may look forward to receive a response to your e-mail
id in 3 working days. We request you to bear with us in the interim. For
any further clarifications, You may write to us at: [protected]@hdfcbank.com and we shall assist you. The reference number for this interaction is [protected].


Anay
HDFC Bank Customer Assistance

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