[Resolved]  HDFC Bank — Rejecting Credit Card application again and again, harassing customers

Address:Hyderabad, Andhra Pradesh

I have a salaried account in HDFC Bank. At the time of opening account, they came to my company and gave full assurance that they will also provide credit card to us. But when I, along with some of my colleagues, tried applying for it, they are continuously degrading us by saying that U are not economically stable for credit card. First time, they rejected my application saying that I do not have proper residence. But on my actual application when I saw it, was written there as "INCORRECT MOBILE NUMBER", although cont. no. was correct. Here, they were trying to misguide us as well by giving improper reasons. When I told this to HDFC agent, he again told me to reapply for it, this time I took utmost precaution and checked my application does not have any cons and shouldn't get rejected. They came for physical verification as well and approved it also.. But again, , I received a letter saying my application again got rejected. When tried calling Customer Care and asked the reason about the same, they dont even want to tell me the actual reason for the rejection. Just telling us to reapply for it after 6 months. I dont know, this is how they behave with their valuable customers. We all are planning to lodge a complaint regarding this to our Company's HR dept and dismantle their services from company.

Need urgent help on this. My application reference was: [protected]S3 and Customer ID is: 53789476
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Sep 8, 2018
Complaint marked as Resolved 
I have been called sometime after 3-4 months and offered the credit card, without much hassle. I was in doubt whether they will again do the same thing, but this time, it was pretty easy and they did and provided me within stipulated timeframe. No offence. After this, its going good with HDFC bank.
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Dear Customer,
Request you to write to us at [protected]@hdfcbank.com with your application details, contact details and the reference ID TTU[protected] in the subject line of the mail you send. Will take it up with the concerned team and get back to you

- Anay
HDFC Bank Customer Assistance
Although, I will take this matter to your mentioned mail id, but We are already harassed by saying that we cant apply for it within this 6 months, and that too, because of the fellow agent and irresponsible behavior of the Bank team..! :( Planning to shift salaried account to other bank...
HDFC Team have replied after 2 days.. And the response they have given is also interesting.. Although, I clearly mentioned that I wanted to know atleast the reason for rejecting my Credit card application, they have just copy-pasted the same message body and again send it to my mail as their response...!!! This is what for I was waiting, for the same reply, which even just doesn't mentioned the actual reason for rejection.
What a pathetic service they are providing to their valuable (?) customers...! :(
HDFC Bank..!! Pathetic Service ever offered by a Bank...!!! It was totally my offense, that I opted for this cheap kind of bank for my valuable salaried account, which doesn't even listen to the need and problem of their customers. No interaction needed further. Will do according to my way..!!!

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