HDFC Bank — Requesting Credit Card Application Rejection Reason - No help from phonebanking & Banker

Address:Gurgaon, Haryana

I had applied for Credit card( application no - [protected]) on 18-Apr-15 or 25-Apr-15(don't remember the exact date) in HDFC, India First Place, Gurgaon Branch and the HDFC banker who coordinated was Sugandhi. Its’ been a month I have got no status on the credit card application status. When I called Phonebanking they said the status is "Application declined/rejected) and when I asked for the reason of rejection they said they are not aware and I have to either reach out to the branch or track the status online. I did checked online but no luck and when I approached the branch( First India Place, Gurgaon) not even a single banker turned up to help me. I am totally pissed off and this the most pathetic service I have ever had with any bank/banker. I am into HR in one of the top ranking MNC and I am thinking to talk to management and stop any kind of further tie up with HDFC. Why do we even hire personal bankers when are they are least bothered to hear your complains and queries. I want to know that being a customer of hdfc bank where I hold a salary account why is my credit card application rejected. I am not getting any kind of help and its not moving at all.
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Dear Deepika,

Request you to write at [protected]@hdfcbank.com along with your card application details, contact details. Kindly mention the ref ID- TTU240515-1 in the subject line. Will check and get back to you.

-Anay
HDFC Bank Customer Assistance

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