[Resolved]  HDFC Bank — Resolution Request

Address:

New Delhi, Delhi

Hi, This is to bring to your notice that on 6th Dec 2014 I was in Karol Bagh where I required 30000 INR to make a purchase. I looked for a nearest ATM .On DB Gupta Road, Karol Bagh I found Kotak Mahindra ATM from where I made transactions of 10000 INR thrice but unfortunately in the third attempt the ATM machine gave out only 7000 instead of 10000 INR. I advised the person sitting inside the ATM cabin about this and he asked me to log this incident with my bank. I reported this to the customer service of HDFC (my bank) on 7/12/2014. They advised me that this issue will be sorted out in 7 business working days. They also gave me a complaint reference number i.e. 849812. On 18/12/2014 I received an SMS advising that the transaction I made was valid. This resolution given by HDFC back is incorrect. I request you to please help me in getting me my 3000 INR back from the bank as I never received the complete amount upon transaction. They have cameras installed in the ATM cabin which will clearly show that the I was only given 7000 instead of 10000 in my third attempt of transcting 10000 INR. Mentioned below are the details of my account & incident : Name : Gaurav Verma ACC # [protected] Card # [protected] Incident date : 6/12/2014 Incident time : 19:29 IST Incident Place : Kotak Mahindra Bank ATM, DB Gupta Road, Karol Bagh. Contact # [protected] Email : [protected]@hotmail.com Looking forward to a resolution. Thanks & Regards, GRV