[Resolved]  HDFC Bank — Return the funds worth Rs. 100,000.00 to my account acknowledging the laps in your bank system and Negligence of employees !

Address:	Gurgaon, Haryana
Website:	www.hdfcbank.com/

Find the thief, using the camera you have at ATM’s and do whatever is required legally. Look into inefficiency of bank so that all my other accounts are safe in future, as I have safety concerns and is seriously looking to see how bank handle this situation. we were surprised to see the security system of HDFC Bank ATM locations. In our understanding and by LAW it is mandatory to have live guard at all ATM machines. How come HDFC bank site ATM location can allow the man with mouth covered with big scarf and dark glasses to steal the money from someone’s account. On top the Relationship Manager are lethargic to take a quick action even after informing to stop the transaction and find out about the same? Very disappointed that after a long wait of two months Bank is not taking any responsibility to take an appropriate action? During the detailed discussion, senior management( Zonal Head, Mr. Jasmeet Singh Anand and Cluster Head - Mr. Anubhav Khanna) assured us to investigate this matter in depth while acknowledging the laps in HDFC bank system and agreed to take care of the missing amount and confirmed to return the money by accepting the negligence of the bank employes. But so far we have not received the fund back even after confirming that bank has agreed to return the amount. Fraudulent ATM transaction totaling Rs 100, 000, 00 due to negligence of HDFC bank to block the ATM card took place on July 25th 2015 at 9.30 am ( account holder number ********** 1918 Sangeeta – [protected]