[Resolved]  HDFC Bank — Rude & Threatening behaviour

Address:

Mumbai City, Maharashtra

Hi, I am your customer for Savings & credit card a/c. I got a call from [protected] on 14th Jan 2015 at 11:00am from one of your INEXPERIENCE & RUDE executive where she don't know how to talk with existing client and what is telemarketing ethic in conversation. She call me to make the past due payment for my CC and I told her that I can write a check for 50% of my total outstanding which will be for the 1st week of next month as I am going through a situation and hardship. She was so rude and telling me that If you cant pay then why do you use it and take at the first place. I guess this is not the customer service expected as existing client where there is no probing to discover what is the clients situation and she is telling to me that she is not bothered whatever is your situation "If you cant make the payment then she will send someone to my home and put my card to collection". I also have the call recording if required. My question is that is she really called me from HDFC which she did. Then after I clear all my dues I am happy to withdraw all my services with HDFC in future and also my family and friends who has HDFC products. Regards, Bhavin