HDFC Bank — Shoppers stop vouchers not issued

Address:

400052

Hi Team,

I have been a customer with HDFC credit card since 5 years, Since a I hold a Solitaire Card as per the T&C if i spend 75k within 6 months I am eligible for a Rs.1000 voucher from Shoppers Stop. Maximum time of claim is twice annually.
I made a complain for not receiving the vouchers on 23rd October. I waited for for few and finally on 26th November i was told that we are out of stock and we shall provide you the vouchers once its available.
Waited and then I get a reply in December that the vouchers were delivered to me on 22nd November which shocked me.
I called the customer care and +[protected] where i asked for the courier despatch details the bank was unable to provide but Confident to claim that the vouchers were delivered. On 20th Jan again I get an email after multiple follow ups that the vouchers have been dispatched thru Blue Dart Airway Tracking number [protected]..
AGAIN THEY FOOLED THE CUSTOMER BY GIVING WRONG TRACKING NUMBER, BLUE DART DOES NOT TAKE 5 DAYS TO DELIVER STUFFS FROM CHENNAI.. IF IT WAS A TYPE I SHOULD I ATLEAST GOT MY COURIER.
THIS CLEARLY SHOWS THE MISMANAGEMENT OF THE TEAM.

I AM ALREADY DUE FOR THE 2ND SET OF VOUCHERS SOON I WOULDNT WANT TO SPEND MY NEXT 4 MONTHS DOING THE SAME... ITS THE BANKS RESPONSIBLTY TO SEND THE vOUCHERS ON THEIR OWN.

Customer Id[protected] Jyoti Gupta