HDFC Bank — Torn currency rs.500 from left side

Address:Gurgaon, Haryana, 122002

I got a torn note of rs. 500 (left side) from hdfc tower a b cyber greens, gurgaon atm, incidentally there was no guard in the atm and therefore no one to claim however there were guard for dlf building. i tried calling hdfc customer care but could not get through. the call was getting disconnected again and again...

How should get replaced currency against torn note of rs. 500. image is attached
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HDFC has started deducting amount of 115 for something called "programmanagement fee" without informing me first. HDFC should have notified me first else it has no rights to deduct such amount. Please refund back the amount or else I will go to consumer court and will also get my account closed. I am not interested in paying such unnecessary fees.
HDFC Bank Customer Care's response, Jul 27, 2016
Verified Support
Dear Ronak,

You are requested to visit our nearest branch and present the note at the teller counter who will assist you. Please also present the ATM slip for the transaction. In case you do not have the ATM slip, please share the ATM ID that is displayed on the ATM Machine.

-Natasha
HDFC Bank Customer Assistance
HDFC Bank Customer Care's response, Jul 27, 2016
Verified Support
Dear Customer,

Regret the inconvenience. Request you to mail at [email protected] with account number, charges details and registered contact number. Kindly mention reference Id TTU-270716-11 in the subject line so that we can assist you further.

-Natasha
HDFC Bank Customer Assistance

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