[Resolved]  HDFC Bank — Unethical behavior and unethical credit card charges

Address:

Bangalore, Karnataka

I am user of HDFC credit card since 2012, i have never missed my dues i have never given an opportunity to miss on my payment be it EMI or minimum due. In Fact HDFC have raised my limit 3 times in the past 3 year on my loyalty and my on time payment. My card got expired on April 31st 2015, i was waiting for a new card, HDFC vendor made a mess of it and i could not get my card. I contacted the customer care and informed the issue they told me to sent out email to customerservices.[protected]@hdfcbank.com, grievance.[protected]@hdfcbank.com, [protected]@hdfcbank.com, [protected]@hdfcbank.com, i have sent a series of mail but unfortunately HDFC took one step further and sent people to my house to threaten me for payment and dint even bother about my card and email that's going on. I want to sue HDFC for the embarrassment caused by HDFC official who abused me my mother and sister over phone and also on face in front of my neighbours. HDFC is accountable since they could not deliver me the credit card, since my credit card is In-active since April 31st 2015 and i do not show payment option in HDFC netbanking as there is not card active, i have not be able to pay the dues. Although one customer care agent told me to pay blindly to a inactive card and my card will start working and will be active, i went ahead and did that on May 29th of 3500rs, no one from HDFC turned back and told they 3500/- is paided towards HDFC. I do not see any option in netbanking under credit card in my account which reflect any changes on my last payment of 3500/- I was worried if 3500/- was a loss and i still have no answer about it. Its a issue of HDFC to have not delivered my credit card to my address. Now they have charged my late payments fee's and alos financial charges, which i am not ready to pay. Reason HDFC did not not deliver my card at the right time and HDFC dint give a provision for me to pay credit card payment online after April 31st. Moreover. HDFC official contacted me from [protected] and abuse and looked for my residence address and abused my sister when i was not at home. Richmond Circle HDFC Branch Sent goons to harass me and my sister. Hence i want my credit card active and an option to pay due online and an apology from Richmond Circle Branch Manager. Also i want to sue HDFC on this.PLease Let me know if i could raise a FIR on HDFC branch Manager for arranging this.