HDFC Bank — Unnecessary credit card harassment

Address:

605004

We are being harassed by HDFC credit card division over my ex-tenant's credit card. Given that tenant name is same as
my father's name and the ex-tenant is not paying his dues, each time guys from HDFC comes and shouts at my mother for not paying dues.

The ex-tenant vacated my house one year back and haven't changed his address. We have informed HDFC several times the change of address, but they
do not bother to call the ex-tenant and instead they show up at my home and shout at my mother.

Bank manager has said he cannot do anything unless the ex-tenant changes his address with HDFC.We need this issue to be resolved.
HDFC has current phone number of ex-tenant but not his address. They have refused to heed to our request for the past 11 months.


Affected citizen.

Note: My father and ex-tenant has account with HDFC and both have credit cards. Except floor name difference in address, everything is same. The ex-tenant is working with AXIS bank. I have asked HDFC to contact the ex-tenant to contact the person but they are inclined to do so.